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Event Details
Time:1-4PM
Topic Summary: Greg will be giving us an deep dive into the ITIL Service Catalog and he will also highlight the differences between ITIL V2 to V3.
A service catalog, as defined in ITIL's Service Design, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:
- A description of the service
- Timeframes or service level agreement for fulfilling the service
- Who is entitled to request/view the service
- Costs
- How to fulfill the service
ITIL V3 expands on V2 by creating a lifecycle within how you setup, manage, and continuously improve your IT operations. Five key volumes comprise the ITIL v3 are :
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
Speaker BIO: Greg is an independent IT service management consultant. He h
as been active in service management software and process consulting for more than 15 years. Greg holds ISO, ITIL, COBIT, Six Sigma black belt and several software tool certifications. Greg has been delivering IT tool and process training for 25 years. Greg has written several ITIL training courses and has developed a Deming-based ITIL implementation methodology. He works closely with the Collaborative for Enterprise Transformation and Innovation at the Ohio State University and InsightETE, an IT service management software vendor in Columbus, Ohio.
Attendee List
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When & Where
Kelly Services HQ - Main Auditorium
999 W Big Beaver Rd
Troy,
MI 48084
Friday, October 9, 2009 from 1:00 PM to 4:00 PM (ET)
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Hosted By
HDI Local Chapter – Motown
The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
As a legal not-for-profit corporation, chartered in December 1999, we host monthly chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities. All of our monthly chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.
